General terms and conditions of sale
Version in force from 24 September 2026. This is a translation provided for information; the French version prevails.
1- General provisions
These general terms and conditions of sale set out the respective obligations of the contracting Parties for sales made by our company. By signing the order form or accepting the order confirmation, our customer expressly acknowledges having read and accepted these general terms and conditions of sale. Only exceptions agreed by us in writing may modify their application.
2- Validity of offers
Unless otherwise stipulated in writing, our offers are valid for 30 calendar days from their date of issue.
3- Orders
No order is binding on us until we have received full payment including VAT for tools, or a deposit of 40% of the total amount including VAT for special manufacturing, modifications of tools or machines and bulk orders (pallet shipments). Any change to the order by the buyer must be accepted and confirmed in writing by La Fabriculture. If the buyer cancels an order, La Fabriculture may retain the deposit paid as compensation.
4- Prices
Prices are stated in euros including all taxes (VAT at the rate applicable on the date of the order). They are firm until the end of the validity period stated in the quote. Transport costs are additional and are shown before the order is confirmed.
5- Delivery – transport – risks – costs
Goods may be collected by the buyer from our company La Fabriculture, 10 rue Croix du Verdier, 12160 Moyrazès, France; the buyer must first check by telephone that we are on site. When we are responsible for delivery, it is made by the carrier of our choice, unless otherwise agreed in writing, generally directly to the customer's home. Delivery time within France is 24 to 48 hours after shipping; for a product that is out of stock, the manufacturing lead time is shown on its product page. If no delivery time is stated, delivery takes place no later than 30 days after the order (Article L. 216-1 of the French Consumer Code). The risk of loss or damage passes to the buyer when the buyer takes physical possession of the goods (Article L. 216-4). If there is any anomaly on delivery, the buyer is invited to record precise reservations with the carrier and to inform La Fabriculture as soon as possible at sav@lafabriculture.fr. For countries subject to customs duties, and unless otherwise stated, La Fabriculture ships under the DAP incoterm (Delivered At Place): the costs paid by the customer include transport to the delivery address; any customs duties, taxes and charges remain payable by the customer.
6- Right of withdrawal – returns
A consumer buyer has 14 days from receipt of the goods to withdraw, without having to give any reason (Article L. 221-18 of the French Consumer Code). The buyer notifies the decision using the form below or any other unambiguous statement (by post or to contact@lafabriculture.fr), then returns the complete goods, in suitable packaging, no later than 14 days after this notification. Return costs are borne by the buyer. La Fabriculture refunds all sums paid, including the initial delivery costs (on the basis of standard delivery), within 14 days of the notification; it may withhold the refund until it has received the goods or proof of their dispatch (Article L. 221-24). Any reduction in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning may be deducted from the refund (Article L. 221-23); it is assessed case by case (as a guide: 10% of the price and €20 of refurbishment costs for a tool that has been assembled or used). The right of withdrawal does not apply to goods made to the buyer's specifications or clearly personalised (Article L. 221-28).
7- Retention of title
La Fabriculture retains ownership of the goods sold until full payment of the price and related costs (Articles 2367 to 2372 of the French Civil Code). Until such payment, the buyer may not resell or transfer them. If payment has not been made eight days after a formal notice sent by registered letter with acknowledgement of receipt, the goods must be returned to La Fabriculture on simple request.
8- Payment terms – discount – interest
Tools are paid for in full when ordering. For special manufacturing, invoices are payable on receipt. Unless otherwise stated on the invoice or order form, no discount is granted for early payment.
If payment is not made when due, the outstanding amounts bear interest at the statutory rate from the date of the formal notice to pay (Article 1231-6 of the French Civil Code).
9- Guarantees
The tools sold benefit from the statutory guarantees set out in the box below (the French text is the official version; this translation is provided for information). To exercise them, the buyer contacts La Fabriculture at sav@lafabriculture.fr, stating the order number and attaching photos of the defect.
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to prove the existence of the lack of conformity, not the date on which it appeared.
Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to prove the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement of the goods.
The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° Repair or replacement of the goods takes place after a period of thirty days;
3° Repair or replacement of the goods causes major inconvenience for the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The goods remain non-conforming despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are handed back in working order.
The rights mentioned above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.
Commercial guarantee. Without prejudice to the statutory guarantees above, La Fabriculture guarantees, free of charge and without time limit, from delivery and whatever the country of delivery, the repair of welds made in its workshop on the tools it manufactures, unless otherwise stated on the product page (in particular long Odinettes and Arboriste). Excluded are: normal wear and tear, accidents, malicious damage, work overload, improper assembly or maintenance, and any modification or repair by an unqualified person. La Fabriculture repairs the weld (in its workshop or at a professional appointed by mutual agreement) or replaces the part or tool; sending the tool to La Fabriculture is at the buyer's expense, and its return at La Fabriculture's expense. Guarantor: La Fabriculture, 10 rue Croix du Verdier, 12160 Moyrazès, France – +33 5 65 71 95 21 – sav@lafabriculture.fr.
10- Liability
La Fabriculture cannot be held liable for damage resulting from use or assembly of the tools that does not comply with their intended purpose or with the recommendations for use. This clause does not limit the statutory guarantees or liability for defective products (Articles 1245 et seq. of the French Civil Code).
11- Disputes
These general terms and conditions are governed by French law, without prejudice to any more protective mandatory provisions of the consumer buyer's country of habitual residence. In the event of a dispute, the buyer first contacts La Fabriculture to seek an amicable solution. Failing agreement, the dispute is brought before the competent court in accordance with the ordinary rules of law.
12- Amendments
Any change to specific agreements or to these general terms and conditions must be made by a written amendment signed by the parties.
13- Severability
If any clause of these terms and conditions is void or unlawful, this does not affect the validity of the other clauses, which remain fully applicable.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To La Fabriculture, 10 rue Croix du Verdier, 12160 Moyrazès, France, contact@lafabriculture.fr:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.