At your service !

We are available to answer all your questions at +33 (0) 5 65 71 95 21. Feel free to contact us to inquire about our products, their use, and maintenance.

Order on https://www.lafabriculture.fr/en/

  1. Choose the tool of your choice and click on "Add to cart" ;
  2. Add to cart ;
  3. In the box that appears, click on "Continue shopping" to continue browsing the website or click on "Checkout" to pay for your order ;
  4. Log in to your account or create one ;
  5. Choose your delivery address or create a new one by clicking on "+ Add a new address". ;
  6. Choose your delivery method offered by the carrier ;
  7. Choose the payment method and enter your payment information if requested ;
  8. Check the details of your order ;
  9. Click on "Order".

We offer end-to-end encrypted and secure payment by Visa/Mastercard credit card with the 3DSecure standard.

Shipping costs

Order the products of your choice and have them delivered to your home or to a pickup point anywhere in mainland France. Please note that pickup points only accept parcels with a maximum length of 1 meter.

The shipping costs are automatically calculated when you confirm your cart.

Order by mail

Fill out the order form: downloadable here

Send your voucher and your check/bank transfer to the following address:

   La Fabriculture

Commands

10 rue Croix du Verdier

12160 Moyrazès

Upon receipt of your payment, we will ship your order.

Ordering in the European Union (EU) and Europe

For an order from Finland or Belgium, partner distributors offer a selection of our product range.

The shipping costs are automatically calculated by the carrier for each country within or outside the European Union.

Secure payment on https://www.lafabriculture.fr/en/

We strive to ensure the security of your information, for us, the security of your data is crucial. La Fabriculture We take the security of payments and the trust our customers place in us very seriously. When you make purchases on La Fabriculture, We make every effort to protect your personal information and payment-related details. When processing orders, at the moment when this information is transmitted to the banking institution, it is encrypted using a method that complies with industry standards.

Here are some tips to protect your private data and payment information:

  1. Choose a secure password, which means you must change it regularly, keep it to yourself, as anyone in possession of your password can access your account. ;
  2. Remember to log out when you have finished using your account. La Fabriculture on a shared computer or mobile.

Shipment of your package

Once the order is paid for, packages are shipped from Monday to Friday from La Fabriculture (Moyrazès, 12). They are shipped via our carrier with a tracking number that is communicated to you and delivered without a signature. Regardless of the chosen delivery method, you will receive a link from the carrier (via SMS or email) to track your package online.

Shipping costs include preparation and packaging fees as well as postage costs. Preparation fees are fixed, while shipping costs vary depending on the total weight of the package. We recommend that you group all your items into one order to minimize shipping costs. We cannot combine two separately placed orders, and shipping fees apply to each of them. Your package is shipped at your own risk, but special care is taken with all the items we pack.

The dimensions of the boxes are appropriate and your items are properly protected. The packages are shipped filled with straw, kraft paper, or corrugated cardboard to reduce the use of plastic.

Feedback

As stipulated by the Hamon law of March 17, 2014, the buyer has a period of 14 days to reconsider their purchase decision (online, by mail, or over the phone).

The buyer will be responsible for covering the costs of returning the goods.

The buyer must use suitable packaging (ideally the original packaging if it is still usable) to adequately protect the tools during transportation.

The buyer will be fully refunded within 15 days upon receipt of all parts in new and unused condition, otherwise fees will be deducted to refurbish the tool.